Four years ago tomorrow I woke up to terrible news. An airplane had crashed into the twin towers. It looked completely unfeasible and I left my girlfriend's house confused. When I got home I watched the news over and over like the day the Space Shuttle exploded but I still could not figure it out.
The next day I went to work knowing that I would not be able to reach my family living in lower Manhattan for some time to come. Having lived in London during the 1989 Northern California earthquake I knew that NY would shut down all outside lines to make room for emergency communication.
In 1996 I worked with Martin Howard and Waldy Malouf at The Hudson River Club in the twin towers. I knew that geography well. My education having been NYC public schools, many school trips were made to the roof and up the jet powered elevators of the those too high buildings often.
In the late afternoon of September 12 vague terrible information crept up into my numb consciousness. Heather Ho was the pastry chef of Windows On The World. Was this right? I asked Elizabeth (Falkner. I was working at Citizen Cake at the time.) She wasn't sure.
About ten days later my uncle called me to say that my father and stepmother were ok. I called and asked my dad to please walk over to Gramercy Tavern to speak with Claudia Fleming. I worked with Heather at GT and I knew that having just returned to NY Claudia might know where she was working.
A few days later my father called the internal phone line at CC crying. At the end of September I received in the mail the NY Times page showing the names and photos of those missing and dead. A bright photograph of Heather and a little bit about her graced the page.
When my mother read the news she called me and through tears said, "That could have been you. You and she shared such a similar trajectory."
Heather Ho was a piece of work. She was loud and spoke her thoughts without a care for how they might land. She knew that to be in this business you had to have shark's skin and if she offended she looked at the hurt person and said things like, "O come on!" Once at the bar across the street she told me that she was cooking just because. Because she didn't know what else to do. But she had a touch. She got pesky recipes to work that no one else could. And she couldn't explain what she had done! She moved like lighting. Whipped runners, captains, floor managers and back waiters into submission. And then she would slap them on the back in the sweaty defeated red locker rooms like we were all just in basic training together and wasn't it fun?
I will never forget my first week at Gramercy. Heather and Gina De Palma, (now the pastry chef at Babbo), flanked me as I leaned down into the i.c. drawers, learning how to quenelle by fire, screaming "FASTER! FASTER!" One night when I was training with Heather alone we had over 20 tickets on our board that were modified with a red "NOW" and after spinning like the Tasmanian Devil she looked dead at me and said, Where are we?!!!" Defeated, I replied pathetically, "I don't know." And then she kicked into overdrive and showed me how it was done.
We kept in touch and I ate her desserts at every restaurant she went. I ate her perfect lemon ice box cake a dozen times and was the happiest person alive the day Food & Wine printed her banana caramel bread pudding. Having grown up in Hawaii she had a sweet American palate. In her personality she carried a secret pocket of fierce quiet conviction and gave me supportive but unapologetic well chosen words when they were absolutely necessary.
When I learned that her death was definite I had trouble mourning her. I could see her and hear what she would have said. Sappy she wasn't. Nor would she stand for such ridiculousness.
In early October I traveled to NYC for a pre-planned Lydon family reunion. I did something else. I called Gina and Claudia and I told them what I had not the time to say to Heather. I thanked them for helping to shape who I was striving to be as a pastry chef. I thanked them for pushing me so hard (that kitchen was loud and brutal at times) and told them that GT had been a real turning point in my career. We told Heather stories and remembered her in the way that she would have been happy to have been a part of. We talked shit and we told it like it was.





What a great tribute, and a wonderful piece of writing. I remember at the time of 9/11, hearing many in the food community here in SF mourning the loss of Heather Ho. I had never known her, and never knew of her. Thanks for making her come to life for those of us who never had the chance to know her.
Posted by: jen | 12 September 2005 at 12:49 AM
I never knew her, but having eaten her desserts at Boulevard and knowing she had moved, she was the first person I thought of once I knew my friends and family were safe. I still miss her desserts.
Posted by: Joy | 13 September 2005 at 01:19 AM
Shuna -- I find it important that you titled the posing "remembered". Loss is searing, remembering is our way of dealing with it. Thanks for sharing your strong memories.
Posted by: Kudzu | 13 September 2005 at 11:25 AM
Really nice story. We all have such terrible memories of that time. Thanks for putting a face on it.
Posted by: FoodDude | 13 September 2005 at 09:40 PM
What Jen said. This was a great story. Thank you for it.
Posted by: Charlotte | 15 September 2005 at 10:07 AM
Great story. I'm sure she would be proud to say she was your friend.
Posted by: John | 11 September 2011 at 10:46 AM
Nice tribute, so many lives lost. I remember reading the obituaries every Sunday to connect with the people who died.
Posted by: Laura | 11 September 2011 at 10:48 AM
XO I am sorry for your loss. You were both so fortunate to have had one another for the time you did.
Posted by: Valerie | 11 September 2011 at 11:02 AM
Gorgeous, Shuna, thank you.
Posted by: Lainie | 11 September 2011 at 01:14 PM
Shuna, thank you for this. It brought such sweet memories of those golden days at GT. On that horrible morning I knew Heather was there, working and setting up her station. We had touched base a few weeks before, and promised to meet up after she had fulfilled her notice at Windows. I still can't believe she's not standing in front of a slab of marble somewhere, contemplating her pars for the night. She left an indelible mark on you, me, everyone she knew, really. I turn a corner in my own kitchen and there she is, pulling out a sheet pan from the rack or peering into my freezer. She was pure inspiration, pure joy.
Posted by: Gina | 11 September 2011 at 07:06 PM
Thanks for writing this.
Posted by: Art | 11 September 2011 at 07:52 PM
It pains me to see that another great talent was caught in the middle of something senseless. Perhaps you can continue in your own way what Heather has begun. Thank you for writing this.
Posted by: Ivan Maminta | 12 September 2011 at 03:09 AM
Thank you for the post. I met her as well. I waited until her name was read yesterday before I started my day. Rest in peace, Chef.
Posted by: Linda | 12 September 2011 at 10:39 AM
Yes,thanks for the recollections.I met Heather at a dinner once,and came away from it knowing that she was special,and later on,loved her desserts at the Dining Room. I was sad to know that she went through the deadly horrors on Sept. 11th,and sad for all of those who miss her....
Posted by: Meredith K. | 12 September 2011 at 07:04 PM
I've never met you but I grew up with her, and you just nailed it. Your rememberance brought her back to life for me momentarily. I can picture her snapping at you perfectly and it puts a smile on my face. You stated it well, she truly was a piece of work and it's nice to see how many people she touched. Mahalo!
Posted by: Maile | 13 September 2011 at 05:48 AM
you know what? here I am in Texas not even knowing this person, but because you bloged about her now I will remember something and be inspired by her. I don't do face book or whatever I just don't have the time, but blogging I find very inspirational and in this business after a 12 hour day I just need it. when I read your blog. I went to work and tried to make something in another dimension she might have liked to eat. my specials aren't always perfect but this one was pretty close. when chef tried it he cussed...for him that's a moan...so thank you for writing about Heather Ho. now I will remember!
Posted by: Pam Ramirez | 24 September 2011 at 11:40 AM