Where we're at:
Week 10 for me, week 4 for the restaurant being open to the public. This whole series can be found here.
Everyone asks how I am. Happy is what I say. Happy and inspired and giddy with excitement. Nervous and anxious, a little, too (until we get reviewed I fear I might not sleep a dead sleep.) happy to have a team again, after long last.
I am very well. How are you?
Last night I tossed and turned. I was thinking about a particular problematic cook and the fruit in the walk-in and my sous chef and my sore right hand and my 2 new desserts and my heartstrings and problem solving and my next day off (I am here to report I now have a weekend = 2 days off in a row) and changing leaves and the cat I am caring for this week. But I slept in and that's what matters.
Sleeping is a place where I work stuff out. Messages come which I already know or clearer pictures of murky ideas untangle. In my dreams I get a kiss I have longed for since last Spring and I wake with a new lease on life.
This past Friday I did something very nerdy. I called friends after I'd worked out a special dessert and got the green light to run it as a special. I was as excited as a kid on the last day of school.
It is a wondrous feeling when an idea becomes an edible, when a plate becomes a reality, when flavours dance on a plate beautifully, when a plated dessert, zoop!, comes together.
And by Saturday, 2 specials had become reality. {Thank you, those who could make it into Sens at the last minute to savor and swallow my newest creations!}
My team is coming together. Some take a bit more massaging and pushing than others, but this is what makes being a chef different from being a cook. I have to see the whole picture. I have to beat bad habits out of people and replace with good ones. I have to infuse cooks with humility and judge their sensitivities even when they act as macho as a warrior.
When your opinion means something, I'll ask for it
Managing is not for everyone. Most people think anyone who cooks well is a chef. Most cooks think this too. And nowadays the average cook is bored even before they know anything. Culinary schools, and a growing class gap, teach that all one need to be a chef is a diploma. All one need is a title to be the title. Cooks who have any intuitive cooking skill are few and far between. So we try and teach it. We kick people into gear to help cooks to understand the concept of imperative. We shut them down to know hierarchy. We do not mince words to help them to grasp what authority means. We compliment little so as not to spoil and coddle them.
this is professional cooking, not a dinner party
Years ago, when Thomas placed me at Bouchon (as Pastry Chef) after The French Laundry (as Pastry Sous Chef), I went to Eric Ziebold to find out about how to manage. His piece of advice is one that has stayed with me and I have passed on to many others.
"You have to manage in such a way as to be able to sleep at night. My way would not work for you. I'm an asshole. But at least I'm an equal opportunity asshole!"
I knew how I did not want to manage. I have worked for chefs violent, intimidating, terrifying, triangulating, bullying, underhanded, mean, harassing, tightly wound, bratty, and silent but ferocious. In some of these chefs I found how they were inspiring, because I do not work for those I don't respect, but I know I could sleep at night if I treated others how many of these people treated me and the rest of their kitchen.
At Citizen Cake, unbeknownst to me, I had the nickname of Drill Sergeant. I think it bothered me for a minute. And then I smiled. Good, I thought, let them be a little afraid. Heh.
If you know me you know that I do not have the body type of a Military Official. But I got a lot done there. I was in charge of a lot of people all at very different levels, and they were always leaving, being replaced by various cooking schools intern/externs who were different ages, had numerous lengths of stays and may or may not have ever lived away from home. These were my children and I was both Mama and Papa, and sometimes underpaid Dominatrix.
Managing is an art. One of the best bosses I ever had was a gentleman named Khaleeq who was my supervisor at The Apple Store when I was there a few years ago. {I was taking an anonymous vacation from my industry.} He knew how to push me and reign me in. He know how to manage each person as an individual and he was an expert at herding us all to get the job done. He was friendly and charismatic and smart and patient. he could call me out, call me on my shit and I knew he appreciated me through his tone. He could be playful and down-to-earth and also serious.
The way I see it, anyone who can take someone like me, who had never understood the first thing about computers, and educate me in such a way as to empower me, is a demi g-d in his own right. I had a connection to Khaleeq which went beyond the job but I knew we wouldn't "hang-out" like friends.
When I manage I conjure my favorite leaders, my most respected teachers, the bosses who made me better, even when it hurt, even when I thought I knew better, even when I was excruciatingly stubborn. And Oy, Have I been Stubborn.
It's better to be humble than humiliated
I sometimes forget that everyone learns at a different pace. I want them to hurry up and meet their potential. I want those I know to push all their own envelopes and take risks and get out of their fucking comfort zones and feel a little pain, feel some fright, take unknown journeys, feel growing pains, break the chains which they bind themselves in, stop trying to look cool and get on with their dreams, open their hearts to possibilities beyond their constrictive imaginations,
sometimes I forget that
some people move slower because it's how they do it. It's not slow to them. And I have to remember patience. Patience in the face of someones impatience. Patience because until they leave my charge they won't know what they should have appreciated. Think I'm being conceited? I deserve a little, it's been a long time coming. And I know. Because I have worked for those who would rather die than share, rather humiliate than teach, rather hit than push, rather keep me down than empower.
A few years ago I found myself mentoring a few people. Cooks wanted to know good kitchens to start in. They didn't want to be yelled at or work for screaming chefs. Although I have worked in all sorts of kitchens I would not go back and re-write my history, editing out the violence or the humiliation. Not because I am a masochist, or a sadist in training, but because I believe I am who I am, as chef and human, because of all of my experiences. Each kitchen, each chef, each cook, each pastry chef, each cuisine shaped me. Whether they were 4 or 1 star kitchens, I learned something in each one. Sometimes I learned about ingredients/ shortcuts I hoped to never see again, sometimes I met foods I fell in love with.
Although I worked for people who treated me in ways I neither have, nor do I ever want to treat others like that, I do not regret my time with those people, in those restaurants.
So although I would not place a cook in a kitchen she or he could not handle, it saddens me that we have become so privileged, (soft?), that we cannot be uncomfortable if it means to learn through our un-comfort. I am not abdicating responsibility, I am not giving the ok to horrific management techniques, but I am offering another side in an argument made up of more than one or two sides.
Life is not safe. It's not easy or easy to explain. Like love, passion is torturous. Cooking is emotional. We wear our hearts on our white sleeves and after a night of service we feel beaten up. De-compressing from the line usually involves alcohol, drugs, forgettable sex, incomprehensible emotion, adjective repelling head space.
No lesson I have learned I have learned without incident. The average person needs to crash the same car into the same wall over and over until one figures out their own personal insanity.
I take managing people in the kitchen seriously. If my charges fail, I fail. I am responsible for seeing what they do not see, herding them in a direction which suits them best, figuring out what tone to use which will help them get there, coddling the babies and giving an arm punch to the proud. I am the overseer and the MC. The conductor and the lighting engineer. The yellow lines in the highway and the engine in the car that drives on an on into the distance. I am the cowboy and a shepherd. The moon and then the tide.
And I am invisible. The best teaching happens without our knowledge, we merely graduate smarter. With more self initiative.
I think great teachers possess a certain amount of je ne sais quois. My favorite chefs and pastry chefs defy explanation. Just like my favorite writers or those I have loved fiercely. Everyday I am learning.
As are the people I am taking the time to teach.
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